Privacy Policy
Effective from 7 May 2026
At Little Miss Sparky, we take your privacy seriously and only collect information that helps us provide our services properly and communicate with you when needed.
This policy explains what information we collect, how we use it, and your rights regarding your personal data when using our website or contacting us through WhatsApp.
This policy applies to the website at Little Miss Sparky along with any contact forms, email communication, phone calls, and WhatsApp interactions connected to the business.
Who We Are
Little Miss Sparky Limited
4 Station Court
Girton Road
Cannock
WS11 0EJ
Email: info@littlemisssparkycannock.co.uk
Phone: 07979 500360
Information We May Collect
Depending on how you contact us, we may collect information such as:
• Your name
• Phone number
• Email address
• Property or billing address
• Information relating to your enquiry or booking
• Messages sent through forms or WhatsApp
• Technical information such as IP address or browser type
If you use our WhatsApp chatbot, we may also store:
• Your WhatsApp number
• Chat history
• Responses provided to the chatbot
• Appointment or booking information
How We Use Your Information
We use your information to:
• Respond to enquiries
• Arrange quotes, bookings, or services
• Communicate about appointments
• Improve our customer support
• Operate our WhatsApp chatbot system
• Improve website performance and functionality
• Meet legal or regulatory requirements
We do not sell or rent your personal information to third parties.
WhatsApp Chatbot
Our WhatsApp chatbot is designed to help customers with general enquiries, appointment requests, and customer support.
Some messages may be processed using secure third party services connected to WhatsApp and Meta in order for the chatbot to function correctly.
Please avoid sending sensitive information such as bank details, passwords, or confidential documents through WhatsApp.
If you would like your data or conversation history removed from our systems, you can email:
info@littlemisssparkycannock.co.uk
Once verified, deletion requests will normally be completed within 7 working days.
Sharing Information
In some situations, we may share limited information with trusted third parties where necessary for the running of the business. This may include:
• Website hosting providers
• CRM or booking systems
• Accountants or legal advisors
• WhatsApp or Meta related services
Any third parties we work with are expected to handle data securely and in line with UK data protection laws.
Data Storage
We only keep information for as long as reasonably necessary for business, legal, or customer service purposes.
When information is no longer required, it is securely deleted.
Your Rights
Under UK data protection law, you have the right to:
• Request access to your personal data
• Ask for incorrect information to be corrected
• Request deletion of your information
• Restrict or object to certain uses of your data
• Withdraw consent where applicable
To make a request, contact:
info@littlemisssparkycannock.co.uk
Cookies
Our website may use cookies or analytics tools to help improve website performance and understand how visitors use the site.
You can disable cookies through your browser settings if preferred.
Security
We take reasonable steps to protect your information from unauthorised access, misuse, or disclosure.
However, like all online systems, no method of storage or transmission can ever be guaranteed to be completely secure.
Changes to This Policy
This policy may occasionally be updated to reflect changes to the website, services, or legal requirements.
Any updates will be posted on this page.
Data Deletion Policy
Little Miss Sparky respects your right to have your personal information removed from our systems where applicable.
If you would like us to delete your data, you can contact us at:
info@littlemisssparkycannock.co.uk
Please include:
• Your full name
• Contact number
• The WhatsApp number used, if relevant
• Details of the information you would like removed
Once your request has been verified, we aim to process deletion requests within 7 working days.
This may include deleting:
• Website enquiry submissions
• WhatsApp conversation history
• Stored contact details
• Marketing records
Some information may still need to be retained where required for legal, tax, fraud prevention, or regulatory reasons.
Website & WhatsApp Terms and Conditions
Effective from 7 May 2026
By using this website or interacting with our WhatsApp chatbot, you agree to the following terms.
Website Usage
You agree not to misuse the website or attempt to gain unauthorised access to any part of the site, systems, or services connected to it.
You must not knowingly introduce harmful software, spam, or malicious content.
All content on this website including text, branding, logos, and imagery belongs to Little Miss Sparky unless otherwise stated.
Service Information
Information shown on the website is provided for general guidance and may change without notice.
Quotes, pricing, availability, and service information are subject to confirmation.
WhatsApp Chatbot Usage
Our chatbot is intended to assist with customer enquiries, appointment requests, and general support.
Although we aim to keep information accurate and up to date, automated systems may occasionally provide incomplete or incorrect responses.
Important decisions or emergency electrical matters should always be confirmed directly with our team.
Users must not use the chatbot for:
• Spam or abusive behaviour
• Illegal activity
• Sending harmful files or malicious content
We reserve the right to block or restrict access where misuse is identified.
Users may also request deletion of their chatbot data or personal information at any time by contacting:
info@littlemisssparkycannock.co.uk
Verified deletion requests are normally processed within 7 working days.
Emergency Situations
The website and chatbot are not emergency services.
If you have an urgent electrical emergency, contact emergency services or a qualified electrician directly.
Limitation of Liability
We are not responsible for losses caused by website downtime, technical issues, third party outages, or interruptions outside of our control.
Nothing within these terms removes any legal rights available under UK law.
Governing Law
These terms are governed by the laws of England and Wales.